Track your parcel here: https://sg.pickupp.io/tracking/
We provide free local deliveries for orders above S$100. For orders lesser than S$100, a flat rate of $4.50 is chargeable for delivery.
We provide free local deliveries for orders above RM300. For orders lesser than RM300, a flat rate of RM15 or SGD $5 is chargeable for delivery.
We provide free local deliveries for orders above HKD$860. For orders lesser than HKD$860, a flat rate of ~HKD$34 or SGD $6 is chargeable for delivery.
Please allow up to 1 working days for the processing of your orders. The delivery service provider will require a further 3 working days to fulfil the orders.
*Standard and Express Delivery will take place from Monday to Friday, 9am-10pm.
**Tracking is available for all parcels.
RETURN & EXCHANGE
We are committed to quality products and it’s important to us that you are fully satisfied with your purchase. If for any reason you received an incorrect or a defective item from us, we will be glad to do an exchange.
To qualify for a refund or exchange, all items must be in their original condition with its tag intact, unworn and unwashed. In the interests of hygiene, we do not accept returns of, or refunds unless it is defective or a wrong item sent. Returns that do not meet our policy will not be accepted and will be returned to you at your cost.
A final inspection will be done to ensure that it is in its original condition, followed by processing your return. Items which do not fulfil these criteria will be duly rejected. Should they meet all our return policy requirements, we will send you a confirmation e-mail with store credits issued. In the event that the item you originally purchased is sold out, a credit voucher will be issued to your account.
All exchanges must be done via mailing and items must be mailed back within 7 working days via a trackable source (courier/registered mail). Postage will be borne by the customer. We will not be responsible for parcels lost in transit.
Please allow up to 10 working days for this process. please feel free to e-mail us at email@example.com with your invoice number.
TERMS & CONDITIONS
Store credit cannot be redeemed for cash and are non-refundable and non-exchangeable. Store credit is valid for 6 months from the date of issue.
- Please ensure the correct item has been selected before you complete the checkout process. We will not be able to amend orders once they have been confirmed and we will not be held liable in the event the wrong item is selected.
- Your order is only secured and confirmed upon submission of your payment.
- In order to process your order efficiently, we are unable to make any changes once your order has been confirmed.
- In the event that we are unable to fulfil/ship your order, a refund will be made to your original mode of payment.
- We reserve the right to accept or reject any order(s).
- By default, prices are stated in Singapore Dollars. Payment will be charged in Singapore Dollars. Please change to your own currency at the bottom of the page if you would like to pay at your home currency.
- Modes of Payment: Visa, Mastercard debit or credit cards and PayNow
- We will not be able to cancel or make changes to your order once payment has been made.