We provide free local deliveries for orders above S$100. For orders lesser than S$100, a flat rate of $4.50 is chargeable for delivery. Next Day Delivery** is available at $5.50.
We provide free local deliveries for orders above RM360. For orders lesser than RM360, a flat rate of RM15 or SGD $5 is chargeable for delivery.
We provide free local deliveries for orders above HKD$700. For orders lesser than HKD$700, a flat rate of HKD$60 or SGD $10 is chargeable for delivery.
Please allow up to 1 working days for the processing of your orders. The delivery service provider will require a further 3 working days to fulfil the orders.
*Standard and Next Day Delivery will take place from Monday to Saturday, 9am-10pm.
**Orders has to be made before 1pm for Next Day Delivery.
***Tracking is available for all parcels.
RETURN & EXCHANGE
We are committed to quality products and it’s important to us that you are fully satisfied with your purchase. If for any reason you received an incorrect or a defective item from us, we will be glad to do an exchange.
To qualify for a refund or exchange, all items must be in their original condition for hygiene reasons. In the interests of hygiene, we do not accept returns of, or refunds on mittens unless it is defective or a wrong item sent. Returns that do not meet our policy will not be accepted and will be returned to you at your cost.
A final inspection will be done to ensure that it is in its original condition, followed by processing your return. Items which do not fulfil these criteria will be duly rejected. Should they meet all our return policy requirements, we will send you a confirmation e-mail with store credits issued.
All exchanges must be done via mailing and items must be mailed back within 7 working days via a trackable source (courier/registered mail). Postage will be borne by the customer. We will not be responsible for parcels lost in transit.
Please allow up to 10 working days for this process. please feel free to e-mail us at email@example.com with your invoice number.
TERMS & CONDITIONS FOR STORE CREDIT
Store credit cannot be redeemed for cash and are non-refundable and non-exchangeable. Store credit is valid for 6 months from the date of issue.